FAQ

What types of products does Yana'S offer?

Yana'S specializes in a carefully curated selection of stylish bags and accessories. Our products are designed to enhance any outfit, adding a touch of elegance to your seasonal wardrobe.

How can I ensure the quality of the products I purchase?

At Yana'S, we prioritize quality craftsmanship and unique designs. Each accessory is carefully selected to meet high standards of durability and style, ensuring you receive a product that is both beautiful and long-lasting.

What is the return policy for items purchased from Yana'S?

We have a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. You will need the receipt or proof of purchase to initiate a return.

Are there any items that cannot be returned?

Certain types of items cannot be returned, such as personalized products (like special orders or customized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How long does it take to process a refund?

Once we have received and inspected your return, we will inform you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different one?

The quickest way to get a different item is to return the original item, and once the return is accepted, make a separate purchase for the new item.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and strive to resolve it promptly.

Is there a cooling-off period for returns within the European Union?

Yes, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in the same condition as received, unworn, and in its original packaging.